• Our minimum payment amount is $20 weekly at all times. This applies from the time of signing up till the account is paid off. We may make exception to this on case by case basis.
• Our preferred method of accepting payments is via direct debit. You may be able to use an alternative method of payment by contacting our customer service. The agreed alternative payment method could be automatic payments, bank deposit and one off credit card transaction.
• Payments are expected to be made as per the sale agreement. The payment frequency could be weekly, fortnightly or monthly in some cases. We may be able to make changes to the payment frequency of the direct debit via your authorisation.
• You may also be able to put your payments on hold or make alteration to the payment amount (as long as it is not below the minimum level or in breach of the item delivery terms) by giving us a call and giving a minimum of 2 working days notice. As mentioned that any changes to the payments may affect the delivery of the goods as originally agreed at the time of signing up.
• For any changes to the points cited above or any other reasons to change your direct debit you have to call our office on 09 282 3790 between 10:00 am – 04:00 pm or request a call back using the contact us form on our website.
• Any changes to your direct debit can only be made at least 2 working days prior to the direct debit date.
• You may be able to make changes to your order or delivery details by calling our office prior to the last payment required to be eligible for delivery. Any changes to the order after the last eligible payment for delivery may not be accommodated due to logistics involved.