A layby is an interest-free method of purchase.
Payments are made in installments and you receive your goods after your agreed number of payments are completed.
Smart Layby works the same as a traditional in-store layby, in that you choose the product, agree on a payment plan, and then once as agreed, we ship the order out to you.
Yes! You can place as many orders as you like as long as payment arrangements can be met.
It is easy to choose your own payment plan.
Choose between weekly, fortnightly or monthly payments.
Then choose how many payments, i.e. from 4 weeks to 52 weeks, or 1 month to 12 months.
Choose the start date for your first payment.
That’s it! Agree on the number of payments to be made before the estimated delivery date for your order.
Yes, you absolutely can! This can be done by simply emailing or calling the customer service team who would be happy to make these changes for you.
Please be aware that we do require Two full business days’ notice of changes to scheduled payments.
Yes.
You can make additional one off payments by emailing us at customer service with the Contract number, amount you wish the extra payment to be for and the date you would like it to be processed.
As a general rule we can change items on your order during the course of your layby – please contact Customer Service and we can arrange this for you. Please note, changes may not be possible if there are less than 4 weeks to go before your delivery.
Allow between 7-10 business days after the Agreed payment has been successfully processed for delivery to occur. This timeframe may be longer for larger items (e.g. furniture and whitegoods) or for some remote areas.
The estimated delivery date listed on your Contract is to be used as a guide only and is not a guaranteed delivery date.
Happily we only work with reputable couriers so it is rare for a package to go missing while in transit.
However, if you are concerned that this has happened to you please contact us immediately so we can raise an investigation with the courier. Lost in Transit investigations can take between 2-10 business days to conclude so the sooner we get it started the better
All our items come with the same warranty that suppliers or other retailers offer. Warranty information is usually displayed with item information.
If you receive an item and it is faulty please contact our Customer Service team immediately and we will endeavour to repair or replace the item as soon as possible.
If there is an item you are wanting to layby that is currently not displayed on our website please send the details through to us and we will see if we can add this product to our Website and let you know the layby price.
We understand that circumstances may change and you may no longer need the item you have ordered originally.
We offer the option of changing your order to a more suitable product. Please contact us for more information.
Fees and charges may apply, and our cancellation policy can be found in our Terms and Conditions.
